Customer Support

Need help with anything related to our festival?For common questions, please browse through our list of frequently asked questions. If you can't find the answer you're looking for, feel free to connect with us via email or by using the contact form below.

BROWSE FAQEMAIL SUPPORT

We'd love to hear from you!

For general inquiries, please use the contact form below.

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    Customer Support

    Need help with anything related to our festival?For common questions, please browse through our list of frequently asked questions. If you can't find the answer you're looking for, connect with us via email or by using the contact form below.

    BROWSE FAQEMAIL SUPPORT

    Let's connect!


      First Name
      Last Name

      Email Address

      Phone Number

      message

      Common questions

      You will need a bracelet to access Illume Festival. Pick up your bracelet the day of the event at our rally point at Muv (425 Rue Main, Hudson, QC J0P 1H0)

      Our rally point and info booth will be located at Muv in Hudson ( 425 Rue Main, Hudson, QC J0P 1H0), where our staff will be able to help and guide you if you have any questions.

      Everyone who purchased an Illume ticket will be notified of updates via email and/or text message. In addition, we will be announcing events and activities on all social media platforms including the Illume Facebook page. Each location will be identified with a Illume flag; our on-site teams can be identified by our Illume Staff shirts.

      Illume Festival takes place rain or shine! In the event of rain, events will be moved indoors. We will be posting all potential changes on the Illume Facebook page. Simply present yourself at our rally point at Muv (425 Rue Main, Hudson, QC J0P 1H0) and we’ll direct you to the new location.

      Your Illume ticket includes access to all Illume’s exclusive live music performances and restaurant events. You must sign up for these events in advance. Please consult the Illume lineup for time and location information.

      You may pre-register for up to 6 events per day. If you plan on attending restaurant and music events you must register in advance. Additional classes are available on a first-come-first-served basis. You may sign up for additional classes on the day of, by visiting Muv (425 Rue Main, Hudson, QC J0P 1H0). This allows us to prevent avoidable circumstances, where a class is fully booked and attendees do not present themselves as reserved.

      Your ticket is non-refundable, however, we invite you to transfer your ticket to another person, in the unfortunate case you are unable to join us. If you wish to transfer your ticket, please email us to register the "name of the person" you are transferring your ticket to info@muvhudson.com

      Community Events take place in town parks and are free for residents of Hudson. To see which events qualify please view the event descriptions on the schedule.

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